Flexible and versatile ticketing application
Centralize tickets in one place
Improve quality of service and customer satisfaction
Customizable with your logo and colors
Flexible and configurable ticketing tool
They trust us
Why use our ticketing app for customer support
Real-time request tracking
Using real-time ticket tracking enables quick and efficient response to customer support requests by quickly tracking their queries in real time.
Integrated article wiki
The Agilesk ticketing application’s integrated knowledge base facilitates transparent access to relevant notices and information to efficiently resolve recurring issues.
Ticket automation helps manage repetitive tasks, saving considerable time during implementation and incident resolution.
Agilesk allows you to create advanced reports to gain comprehensive information on the progress of support ticket resolution.
Exchange of comments
Facilitate collaboration between members of your teams thanks to a section displaying the comments thread on each ticket.
Effectively manage SLAs (service-level agreements) to accurately monitor service and support level agreements, thus guaranteeing optimal customer satisfaction.
Compatibility with CRM
Gain deep insight into the customer experience by connecting Agilesk and your CRM with seamless integration.
Get a comprehensive view of the interactions of each user and customer by accessing the complete history of their actions, comments, assignments and tickets.
Optimize ticket management by assigning missions to team members in order to clarify each person’s responsibilities.
Simplify personalized responses by using adaptable, pre-written message templates to deliver fast, consistent support.
Conduct in-depth analysis of trends and recurring support tickets to continuously improve the quality of your customer support services.
Integration with external tools
Achieve seamless integration by connecting Agilesk to a range of tools and applications to enhance the productivity of everyone on your teams
Features of our ticketing application
Flexible ticket management
Enhance the efficiency of ticket management by leveraging unparalleled flexibility. Tailor the statuses and parameters to cater to the specific requirements of your industry. Attain optimal productivity by personalizing each stage of the process, aligning ticket management with the distinct demands of your organization.
Collaboration and real-time ticket tracking
Agilesk guarantees the ability to monitor projects in real-time and facilitates seamless collaboration among teams. This enables instant access to progress and promotes synchronized work, leading to quick decision-making and high-quality outcomes. Such efficiency further enhances the tool, offering improved visibility that allows for responsive and effective project management.
Email and phone notifications
Agilesk utilizes email and mobile notifications to keep support agents informed about new tickets, updates, and required actions. This approach ensures effective communication and improved responsiveness, thereby facilitating optimal request management and enhancing customer satisfaction.
Teams using this feature
Support and customer service
From technical assistance to service support, Agilesk enables service teams to provide a pleasant customer experience and maintain effective communication within projects.
Implement your company's vision by optimizing supplier investments, improving collaboration with partners and obtaining advanced, real-time reports.
Agilesk enables logistics companies to track transport operations, improve customer communications, stay organized, build customer loyalty and win more contracts.
Create a centralized platform for your human resources management team to collaborate on projects across your organization.
Having trouble seeing the big picture? Agilesk connects all the pieces for you, from roles and projects, to tasks and schedules and activity histories for each team.
Meet the needs of your staff and deliveries by managing daily service requests, support tickets and de's in one place.
Robust and secure web infrastructure
Increased scalability and flexibility
Ability to scale up or down computing resources as needed. This flexibility allows businesses to better manage their resources and avoid overpaying for unused capacity.
Improved security and reliability
Robust security features including data encryption and regular backups. This ensures that your business data is always safe and protected from cyber threats.
Performance and optimization
Cloud computing has fundamentally transformed the operational landscape of businesses by granting them access to robust computing capabilities, while also enhancing their ability to collaborate and communicate effectively. The team diligently endeavors to uphold optimal performance levels.
Quick installation and configuration
Fast and scalable installation
Using cloud servers for Agilesk web application installation provides benefits in terms of flexibility, customization, security, cost and scalability.
What users think
Several months ago, we began implementing Agilesk as our service procurement request management system, and we are extremely pleased with its performance so far. The app is user-friendly and allows us to keep a centralized record of all our requests. In addition, we were satisfied with the fast and efficient technical assistance provided by the Agilesk team when needed.
Using Agilesk has allowed us to effectively streamline our service request management. Thanks to this, we are now able to get a complete overview of all pending requests and closely monitor their progress. Additionally, the software’s user interface is friendly and accessible, catering to even the least technologically experienced people. We highly recommend implementing Agilesk to all organizations looking to amplify their customer service and support procedures.
We have been using Agilesk Web for over a year and have seen significant improvement in our service request management. This application allows us to effortlessly monitor requests in real time, detect potential obstacles and improve our communication with service providers. We are extremely happy with our decision to implement Agilesk and highly suggest this solution to any business looking to streamline their service purchasing process.
Manage your requests efficiently. You can filter requests by different criteria and create custom views to make it easier to track and manage your requests.
The Gantt chart makes it easy to visualize tasks, their deadlines and dependencies. Don't lose sight of your plans, so you can adjust your plan if necessary.
Customer support 24/7
At Agilesk, we place great importance on optimizing your user experience. To achieve this goal, we are committed to providing you with first-class support that meets your specific needs. Our support packages are tailored to suit different company sizes and budgets, ensuring that you receive unrivalled service.
Interactive online training
Improve your working methodology using Agilesk’s free, web-based educational hub. The program includes instructional videos explaining the fundamentals, supervised experiential activities for practical application, and assessments to reinforce your understanding. The e-learning platform will take the mystery out of project management.
Free 30-day trial
Try out Agilesk Mobile with all its features. Take the time to create your projects, invite users, add requests and tasks, assign them and visualize everything in Gantt, Kanban and multitudes of customized reports.